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Solution Architect

Department: Engineering

Reporting Line: Network Administrator 

Job Objective: To provide pre-sales technical support to clients and the sales, bids and commercial teams. Review client needs and design end-to-end optimised technical and commercial solutions. Ensure technical, capacity, and inventory feasibility, to meet service level agreements, timescales, and budget. To be acknowledged as the client champion for pre-sales technical solutions. 

Key Duties & Responsibilities

  • Provide technical pre-sales support to the sales, bids and service delivery processes
  • Design optimal technical solution, including technical drawings and database tables
  • Perform feasibility and identify dependencies and risks
  • Reserve capacity for designed solutions
  • Identify solution concerns, issues, contractual challenges and manage appropriately
  • Assist with the creation of ad hoc reports as needed
  • Assist other departments as requested by your Line Manager
  • Actively use and ensure the data integrity of systems

Minimum Qualifications

  • Bachelor’s Degree in IT, Computer Science or Engineering

Experience & Skills

  • Requires a minimum of 4 years relevant work experience in the telecom industry; including experience in service delivery, sales support, network infrastructure, operations support or similar fields
  • Knowledge of OTN, SDH, Data (Ethernet, IP/MPLS)
  • Capable of providing recommendations and options to identify all impacts and costs related to the preferred solution
  • Effective written and verbal communication skills evidenced by previous work history and accomplishments
  • Excellent communication and presentation skills, including the ability to summarise and concisely share key project information to all levels of the organisation
  • Demonstrate ability to manage multiple priorities, set direction and solve problems in a fast-paced environment
  • Willing to work outside of normal office hours

Attributes

  • Client focused, relationship builder,
  • Integrity, honesty with high ethical standards
  • Boundless, passionate and flexible
  • Personal excellence, accuracy, and attention to detail
  • Collaborative, achieve results through teamwork and partnerships

Interested candidates are encouraged to apply by submitting their application letter and updated CV including three referees. The deadline for application is on or before 24th March 2020. Applications should be sent to hr@wiocc.net indicating the job position in the subject line.

Other Postings

Solution Architect

Johannesburg, South Africa/Full Time

To provide pre-sales technical support to clients and the sales, bids and commercial teams. Review client needs and design end-to-end optimised technical and commercial solutions. Ensure technical, capacity, and inventory feasibility, to meet service level agreements, timescales, and budget. To be acknowledged as the client champion for pre-sales technical solutions. 

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