Customer Champions

Understanding the needs of carriers and ISPs is paramount, which is why connecting through WIOCC means more than just purchasing capacity. WIOCC’s Customer Champions provide 24 x 7 x 365 customer support, operating from our Network Operations Centre in Africa:

Service Delivery

WIOCC services are delivered by the WIOCC Service Delivery team. An allocated individual from the team manages delivery of each customer’s order, ensuring that all required services are provisioned, activated and tested, ready for handover to the customer by the agreed Ready For Service Date.

Network Operations Centre

WIOCC services are managed by the WIOCC Network Operations Centre (NOC) team, who operate 24 hours a day, 365 days of the year. They are WIOCC customers’ single point of contact – staffed by expert NOC Engineers who provide service support and operate the WIOCC global network.

Technical Assistance Centre

The WIOCC Technical Assistance Centre (TAC) team provides second-level technical support for WIOCC customers, ensuring that any technical issue is resolved during design, provisioning and in-life service. The team also manages post-sales support from our third-party suppliers, ensuring that the services we receive from them enable us to provide the highest levels of satisfaction to our own customers.

Contacts:

Service delivery – w.provisioning@wiocc.net
NOC – noc@wiocc.net
TAC – tac@wiocc.net