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Network Engineer

Department: Engineering
Reporting Line: Network Administration Manager 

Job Objective: To activate services on the WIOCC partner network and assist with network administration, client support, incident resolution, problem identification through pro-active monitoring and manage change or planned engineering works

Key Duties & Responsibilities

  • Represent WIOCC while working from the partner offices
  • Activate, change or terminate services on the WIOCC partner networks using NMS, EMS, CLI, or other systems as required
  • Proactive monitoring of the WIOCC Partner network; logging, managing, and resolving 1st level incidents
  • Incident identification, problem resolution, change management, and planned engineering works as directed by WIOCC NOC/TAC
  • Interface with clients for service assurance and service delivery queries, achieving high levels of client satisfaction
  • 1st level field support as required, assist with installation and project work
  • Escalation/on-call for network incidents
  • Assist with the management of records, including ODF, port, and supplier records
  • Assist with moves, adds, changes, and deletion (MACD) management and control of service inventory
  • Assist to ensure emergency changes made are reviewed and either accepted or normalised
  • Assist to manage stock
  • Actively use, and ensure data integrity of NetSuite

Minimum Qualifications:

  • Bachelor’s degree in telecommunications or in a related field
  • ITIL for Service Management course or equivalent

Experience & Skills

  • Requires a minimum of 3 years’ experience in the telecom industry ideally in service delivery or NOC roles
  • Knowledge of telecommunication systems including DWDM, OTN, SDH and data (Ethernet, IP/MPLS)
  • Effective written and verbal communications skills evidenced by work history and accomplishments
  • Expert knowledge of at least one trouble ticket system; NetSuite desirable
  • Excellent communications and soft skills, including the ability to listen to, summarise and concisely share key information with clients, produce reports, SLA processing, and improvement plans
  • Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
  • Microsoft Teams, Office365 including Word, Excel, PowerPoint

Attributes

  • Client-focused; relationship builder
  • Integrity; honest with high ethical standards
  • Boundless, passionate, and flexible
  • Personnel excellence accuracy, and attention to detail
  • Collaborative; achieve results through teamwork and partnerships
  • Strong analytical skills and ability to collate and interpret data from various sources
  • Excellent English language communicator with a natural aptitude for dealing with people
  • Contactable out of hours/weekends for escalated issues/disaster recovery

Interested candidates are encouraged to apply by submitting their application letter and updated CV including three referees. Deadline for application is on or before Friday, 12th November 2021. Applications should be sent to hr@wiocc.net indicating the job position in the subject line.

Other Postings

Network Engineer

Abuja, Nigeria/Full Time

Activation of services on WIOCC’s partner networks and assistance with network administration, client support, incident resolution, problem identification through pro-active monitoring and management of change or planned engineering works.

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