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Senior NMC Engineer

Department: Operations

Reporting Line: NMC Manager

Job Objective 

Provide 2nd level technical support, resolve escalated incidents and assigned problems, coach the first level NMC team and manage the WIOCC & partner networks. To be acknowledged as the technical expert within the company.

Key Duties & Responsibilities

  • 24/7 2nd Level NMC technical interface, escalation / on-call
  • Problem resolution
  • Field support
  • Mentorship & training of Operations team on technical competency
  • Technical partner support / consultancy and sales support
  • Deputise for NMC Manager as directed
  • Network equipment vendor management
  • Network project management
  • Network installation, testing & commissioning, bringing into service, integration
  • Network quality and performance management Assist with creation of ad hoc reports as needed
  • Assist other departments and lead and report on projects as requested by the Program Manager
  • Adhere to all company policies and procedures

Minimum Qualification

  • Bachelor’s degree or equivalent work experience in a related field

Experience & Skills

  • Requires minimum of 5 years’ technical experience in telecom industry, with desirably at least 2 years in second level technical support or equivalent
  • Knowledge of various platforms including Subsea, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
  • Effective written and verbal communications skills evidenced by work history and accomplishments
  • Expert knowledge of at least one trouble ticket system, NetSuite desirable
  • Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
  • Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes

  • Client focused, relationship builder
  • Integrity, honest with high ethical standards
  • Boundless, passionate, and flexible
  • Personnel excellence, accuracy, and attention to detail
  • Collaborative, achieve results through teamwork and partnerships
  • Strong analytical skills and able to collate and interpret data from various sources
  • Excellent English language communicator with a natural aptitude for dealing with people
  • Good network diagnostic skills
  • Willing to work on-call as required

How to Apply

Interested candidates are encouraged to apply by submitting their updated CV including three referees. Applications should be sent to hr@wiocc.net indicating the job position in the Subject Line.

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