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Client Services

Understanding the needs of cloud operators, content providers, fixed and mobile telcos, ISPs and other operators is paramount for a wholesale carrier, which is why connecting through WIOCC means more than just purchasing capacity.

Our Client Champions provide support 24 x 7 x 365, operating from the Network Operations Centres in Kenya and South Africa.

Service Delivery

WIOCC connectivity solutions are delivered by the WIOCC Service Delivery team. An allocated individual from the team manages delivery of each client’s order, ensuring all required services are provisioned, activated and tested, ready for handover to the client by the agreed Ready For Service date.

Network Operation

WIOCC connectivity solutions are managed by the WIOCC Network Operations Centre (NOC) team, who operate 24 hours a day, 365 days of the year. They are WIOCC clients’ single point of contact – staffed by expert NOC engineers who provide service support and operate the WIOCC global network.

Technical Assistance

The WIOCC Technical Assistance Centre (TAC) team provides second-level technical support for WIOCC clients, ensuring any technical issues are resolved during design, provisioning and in-life service. The team also manages post-sales support from third-party suppliers, ensuring the services from them deliver the highest levels of satisfaction for WIOCC clients.