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Client Update: Covid-19

Client Update: Covid-19

Friday, July 24th, 2020

The importance of tailored solutions for West Africa

Nikki Popoola, Director, Sales – West Africa, has been leading development of bespoke solutions to meet the specific business requirements of WIOCC OTT and ISP clients in West Africa impacted by the Covid-19 pandemic. “Since the onset of the pandemic, our clients have expressed markedly different needs for support in maintaining business continuity,” explained Nikki. “One […]

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Thursday, July 16th, 2020

South Africa hyperscale network deployed on-schedule despite C-19 travel restrictions

Committed WIOCC Field Team members Andre Herholdt and Lancent Mapimela went the extra ‘mile’ – actually more than 300 miles each day for three weeks – to ensure the continuity of the South Africa national network build project. Their efforts, together with those of the entire dedicated WIOCC projects team, ensured its timely completion and […]

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Wednesday, July 8th, 2020

Rapid Service Turn-up Despite COVID-19

A recent urgent client request to add 100Gbps to their existing 200Gbps capacity on the west coast of Africa, allowed WIOCC to demonstrate its ongoing rapid delivery capability despite the restrictions imposed by Covid-19. The urgency and scale of the demand were driven by the client’s need to anticipate a very significant rise in expected service usage […]

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Tuesday, April 7th, 2020

Coronavirus increases reliance upon high-uptime bandwidth connectivity

With increasing numbers of African businesses temporarily closing their offices and switching to remote working in the face of the global coronavirus pandemic, the importance of reliable, diversity-rich international connectivity has probably never been greater. “In these challenging times, our track record of investment in enhancing the reliability, capacity and reach of our network, together […]

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Wednesday, March 18th, 2020

Client Update: Coronavirus COVID-19

The well-publicised spread of Coronavirus (COVID-19) together with its recent designation by the World Health Organisation as a global pandemic, has created questions and concerns in the minds of our clients, partners, suppliers and staff. It appears extremely unlikely that this virus will be contained in the coming weeks and months, and during this time […]

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Ryan Sher - Chief Operations Officer

Ryan Sher - Chief Operations Officer

"At WIOCC, our ability to be agile and react to unexpected circumstances has always been one of our strengths.  Our whole company has risen to the challenge of Covid-19 and to ensure our clients experience business as usual, our expert teams have all been equipped to work remotely by extending our cloud-based support systems. Our commitment, as always, is to provide you with reliable, scalable connectivity solutions and world-class support.”

Clients who need technical support can reach us through the following addresses:

noc@wiocc.net – 24/7 WIOCC Network Operations Centre

w.provisioning@wiocc.net – service delivery enquiries

tac@wiocc.net – 2nd level technical support

 

James Wekesa - Chief Commercial Officer

Ryan Sher - Chief Operations Officer

By now, we are all aware of the severity of Covid-19. It’s forcing all of us to make changes to our way of living, but we must all heed the instructions provided by the World Health Organisation to combat the spread of the coronavirus.

While we are confined at home, it’s possible to feel overwhelmed by the uncertainties of the global situation. There’s also a lot of ‘fake news’ going around that is causing panic, and if we are not cautious about our sources of information, it may cause heightened stress and anxiety.

Now, more than ever, we can appreciate how small the world truly is, and the importance of coming together to support one another as we work through this situation. Let’s keep reaching out to our friends, colleagues and extended families. A phone call, email or text message even just to say ‘hello’ makes all the difference.

Here at WIOCC, we are all working round the clock to ensure all our clients are adequately supported and that they experience business as usual. The teams are well set up to work from home and are actively engaging so that no one feels alone during this time.

My heart goes out to all the affected and my thoughts are with you and your loved ones.

Stay safe and as much as you can, please stay home."

 

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