Department: Regional Operations
Location: Lisbon, Portugal
Job Objective
Provide field support, resolve incidents and assigned problems, install, maintain and manage network & facilities equipment for WIOCC Group companies including Open Access Technical Services (OATS) and clients.
Key Duties & Responsibilities
- 24/7 field assistance, on-call, out- of hours and night / weekend / public holidays working as required
- Proactive monitoring of equipment & facilities
- Network installation, testing & commissioning, bringing into service, integration
- Cross connects, jumping, patching copper and fibre
- Maintain records, inventory and spares
- Receive equipment, bench test, storage and RMA return handling
- Incident and problem resolution as directed by NOC / TAC / NMC / GCC
- Work with and assist to manage contractors and vendors
- Assist service managers as directed, including clients and supplier meetings
- Assist with technical shareholder support / shareholder consultancy and sales support
- Assist with network quality and performance management
- Creation of ad hoc reports as needed
- Assist other departments and projects as requested by the Programme Manager
- Drive company vehicles as required, travel as required including to EU, UK and Africa
- Adhere to all company policies and procedures
Minimum Qualifications
- Maths & Portuguese school leavers certificate or equivalent
- English C2 proficiency for understanding, spoken and written communications
- French, Spanish and/or Italian desirable
- Technical certifications i.e. CCNA or equivalent field experience (desirable)
- Valid full driver’s license
Experience & Skills
- Good communications and soft skills, including ability to follow instructions
- Must use systems effectively to record information accurately and concisely in a timely manner
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
- Use of tools and test equipment, including OLT, OTDR, OSA, Ethernet/OTN testers, splice machine
Attributes
- Client focused
- Integrity, honest with high ethical standards
- Boundless, passionate and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork
- Good English language communicator
- Ability to quickly learn from other team members and prepared to self-study
- Punctual and reliable
Interested candidates are encouraged to apply by submitting their updated CV including three referees. The deadline for application is on or before 19 November 2024. Applications should be sent to applications@wiocc.net indicating the job position in the Subject Line.
