Department: Field Engineering
Location: Lagos, Nigeria
Job Objective
Provide field support, resolve incidents and assigned problems, install, maintain and manage network equipment.
Key Duties & Responsibilities
- 1st and 2nd Level 24/7 field support, escalation / on-call
- Proactive monitoring of equipment & facilities
- Network installation, testing and commissioning, bringing into service and integration
- Cross connects and jumping
- Maintain records, inventory and spares
- Receive equipment, bench test, storage and RMA return handling
- Incident and problem resolution as directed by Operations
- Provide Operations cover during an Emergency / Disaster Recovery event
- Assist other departments and lead and report on projects as requested
- Adhere to all company policies and procedures
- Mentorship & training of regional field team on technical competency
Minimum Qualifications
- Bachelor’s degree (or equivalent work experience) in a technical field
- Technical certifications CCNA or JNCIA (desirable) or equivalent
Experience & Skills
- Requires a minimum of 3 years of technical experience in the telecom industry, with at least 1 year in second-level technical support or equivalent
- Knowledge and experience including Fibre, OTN, DWDM / ROADM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
- Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks, Ciena, Infinera etc.
- Experience working with AC and DC power as well as PSU units
- Ability to share knowledge and coach other team members
- Effective written and verbal communication skills
- Excellent communication and soft skills, including the ability to listen to summarise and concisely share key information with clients
- Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Attributes
- Client focused, relationship builder
- Integrity, honesty with high ethical standards
- Boundless, passionate and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and ability to collate and interpret data from various sources
- Good English language communicator with a natural aptitude for dealing with people
- Excellent network diagnostic and problem-solving skills
How to Apply
Interested candidates are encouraged to apply by submitting their updated CV including three referees. The deadline for application is on or before 17 February 2025. Applications should be sent to [email protected] indicating the job position (Senior Field Engineer – Lagos) in the Subject Line.
