Department: IT & Systems
Location: Lagos, Nigeria
Job Objective
User support & IT helpdesk function for equipment and systems.
Key Duties & Responsibilities
- User Support and Training: Provide IT Help Desk support and training on equipment (e.g., laptops) and systems
- Report and Document Template Creation: Develop and maintain templates for reporting and documentation purposes
- Business Continuity Preparedness: Ensure regular system and user data backups to maintain business continuity
- Business Process Automation: Identify opportunities for automation and advocate for their implementation to enhance efficiency
- Incident Management: Troubleshoot and resolve technical issues, escalating to Level 3 support when necessary
- IT Systems Assistance: Provide support to IT systems as needed
- Cybersecurity and Compliance: Assist in monitoring and maintaining IT security, including email security, endpoint protection and compliance with organisational security policies
- Cross-Departmental Collaboration: Assist other departments and lead projects assigned by the IT Manager
Minimum Qualifications
- Education: Bachelor’s degree in computer science, Computer Engineering, Information Technology or a related field from a recognised university
- Technical Certifications’ or related technologies, CompTIA A+ or Microsoft Security, Compliance and Microsoft 365 Certified: Modern Desktop Administrator Associate
Experience & Skills
- Technical Experience: At least 3 years of experience in second-level technical support or a similar role.
- Knowledge of IT ticketing Systems and ERPs: Understanding enterprise resource planning systems and general IT infrastructure
- Business Process Optimization: Experience designing, analysing, optimising and simplifying business processes
- Effective Use of IT Tools: Utilising IT tools to accurately, concisely and promptly record information
- Multitasking and Problem-Solving: Demonstrate ability to manage multiple priorities and resolve issues in a fast-paced environment
- Familiarity with networking basics (IP addressing, DNS, DHCP, Wi-Fi troubleshooting)
Attributes
- Client-focused, relationship builder
- Integrity, honesty with high ethical standards
- Boundless, passionate and flexible
- Personnel excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Excellent English written and verbal communication skills
- Passion for technology and innovation
- Ability to work under pressure, multi-task and think creatively
- Efficient time management, a fast learner in a fast-paced, dynamic environment
How to apply
Qualified candidates are encouraged to apply by submitting their updated CV including three referees. The deadline for application is 10th March 2025. Applications should be sent to [email protected] indicating the job position in the subject line.
