Senior Project Manager – OTT Clients – Johannesburg/ Nairobi/ Lagos

Key Duties & Responsibilities

• To project manage client orders from feasibility, pre-sales solution design and sales order signature to handover, achieving high levels of client satisfaction
• Work with account managers to understand client requirements in detail
• Work closely with solutions architect to ensure we propose feasible solutions that are deliverable
• Understand the client handover specifications and work internally to ensure teams are aligned and can support
• Ensure when engaging suppliers for 3rd party network components we match client specifications on SLA etc.
• Tracking the project delivery milestones ensuring we meet the client’s target delivery timelines
• Support in providing regular updates/ reports required by the client
• Involved in client service handover process to ensure we deliver to client specifications
• Manage WIOCC individual and groups of network projects as directed
• Provide post-delivery support, through collaboration with the OTT Client Service Management team
• Provide Proactive Personalised Problem Resolution: Addressing client issues or concerns before they become significant problems
• Manage virtual project teams including members from Engineering, Operations, Legal, Procurement, Logistics and Finance
• Create, obtain approval and manage project charters, plans, risk registers, budgets and learnt lessons
• Identify concerns, issues, contractual challenges, identify mitigating measures and escalate appropriately
• Manage any change requests
• Management of deliveries with vendors, shipping agents, partners etc.
• Deputise for the Programme Manager & assist with the creation of ad hoc reports as needed
• Successfully managing the relationships with in-house stakeholders, Shareholders and WIOCC clientele
• Actively use and ensure data completeness and integrity of NetSuite

Minimum Qualifications 

• Bachelor’s degree (or equivalent, Masters preferred) in a technical field or equivalent relevant experience
• PMP / PRINCE2 certification or equivalent (desirable)
• Knowledgeable in the use of Microsoft Projects

  Experience & Skills

• Prefers a minimum of 5 years of technical experience in the telecom industry, with essentially at least 3 years in a project management role or equivalent
• Minimum 3+ years of experience in managing OTT client projects
• Experience in the management of fibre projects
• Effective project management ability including written and verbal communication skills evidenced by work history and accomplishments
• Excellent communication and soft skills, including the ability to listen to summarise and concisely gather, analyse and share key information with stakeholders
• Must use B/OSS tools and experience with Microsoft Office suite including MS Project
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
• Knowledge of technology used in WIOCC network including Subsea, OTN, DWDM, SDH and Data (Ethernet, IP/MPLS, OSPF, BGP) preferred

 Attributes

• Team leader and manager of virtual teams, motivator, persistent, stress management
• Client focused, confident, relationship builder
• Integrity, honesty with high ethical standards, negotiating skills
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and ability to collate and interpret data from various sources
• Good English language communicator with a natural aptitude for dealing with people
• Excellent creative thinking and problem-solving skills
• Commercially aware, numerate & articulate
• Excellent network diagnostic skills

How to Apply

Interested candidates are encouraged to apply by submitting their updated CV including three referees. The deadline for application is on or before 22 January 2025. Applications should be sent to applications@wiocc.net indicating the job position in the Subject Line.