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Client Update: Covid-19

Blog

Tuesday, April 7th, 2020

Coronavirus increases reliance upon high-uptime bandwidth connectivity

With increasing numbers of African businesses temporarily closing their offices and switching to remote working in the face of the global coronavirus pandemic, the importance of reliable, diversity-rich international connectivity has probably never been greater.

“In these challenging times, our track record of investment in enhancing the reliability, capacity and reach of our network, together with our commitment to delivering highly-responsive client service, are proving a welcome source of reassurance for our clients – an international mix of OTT players, content providers, telecoms companies, operators and ISPs,” said WIOCC CEO, Chris Wood.

He added, “To help businesses continue to operate effectively through these extraordinary times, we are implementing additional measures such as increasing sparing and equipment redundancy in our pan-African network and liaising closely with all third-party network and equipment suppliers to mitigate against route outages and unforeseen support challenges. To protect our staff whilst maintaining the ability to run an effective organisation, we have moved from office-based to borderless working, extending the use of our existing cloud-based support systems. Our responsive Client Champions therefore remain accessible 24/7, and have also secured “key worker” status for our Field teams in critical countries, meaning that they continue to be able to support the provision of reliable and scalable capacity for our clients.”