FAQs

1. What is WIOCC?

Formed in 2007 and operating exclusively as a wholesaler, WIOCC is Africa’s carriers’ carrier, revolutionising the delivery of high-capacity connectivity between Africa and the rest of the world. It provides tailored, end-to-end solutions between 30 African countries and key financial and commercial centres around the world.

2. Who are the shareholders in WIOCC?

WIOCC is jointly owned by 14 major African telcos – all Tier-1 operators in their respective markets:

  • BoFiNet, Botswana
  • ONATEL, Burundi
  • U-COM, Burundi
  • Djibouti Telecom, Djibouti
  • Telkom Kenya Orange, Kenya
  • Lesotho Communications Authority, Lesotho
  • LPTIC, Libya
  • TDM, Mozambique
  • Gilat Satcom, Nigeria
  • Seychelles Cable System Company, Seychelles
  • Dalkom Somalia, Somalia
  • Zantel, Tanzania
  • Uganda Telecom, Uganda
  • TelOne, Zimbabwe
3. What value do WIOCC’s shareholder relationships offer to my company?

WIOCC’s close relationships with its shareholders offers customers a number of benefits:

  • extended reach: WIOCC’s shareholder and partner networks interconnect over 500 locations across 30+ African countries using more than 55,000km of terrestrial fibre-optic network
  • seamless operations: WIOCC and its shareholders have integrated their operational processes – from solution design to in-service management – enabling the provision of truly seamless, end-to-end managed services across Africa
  • tailored solutions: WIOCC’s close commercial relationship with its shareholders facilitate the bundling of ‘last mile’, backhaul & international access into customised technical & commercial solutions
  • making things happen: WIOCC’s executive-level relationships with its shareholders ensure that, when necessary, things can get done quickly
  • market knowledge: through the shareholders, WIOCC customers are able to access expert in-country resources & knowledge

Only WIOCC has the ability to offer these benefits.

4. To whom does WIOCC sell capacity?

WIOCC’s customer are African and international fixed-line and mobile operators, internet service providers, infrastructure providers, academic and medical institutions and governments.

5. What is the extent of WIOCC’s coverage?

WIOCC’s international network extends to more than 100 cities in 29 countries in Europe and over 700 cities in 70 countries globally. WIOCC also supports interconnection at major international internet exchanges and data centres. Its Africa coverage is based on the most comprehensive terrestrial footprint across sub-Saharan Africa – over 55,000km of terrestrial fibre-optic network, much of it owned by WIOCC shareholders. This network provides access to more than 500 locations in 30 African countries.

6. How does WIOCC deliver connectivity between Africa and the rest of the world

WIOCC has capacity on many of the submarine cable systems landing in Africa – including EASSy, EIG, WACS, SAT3, SMW3, TEAMS, SAFE and SEACOM. This, together with its comprehensive terrestrial reach, allows WIOCC to design solutions tailored to each customer’s specific requirements for capacity, diversity, low latency, etc. In the case of EASSy, EIG and WACS, WIOCC has made strategic investments to secure large amounts of capacity at extremely competitive prices.

7. How much EASSy capacity does WIOCC own?

WIOCC is the largest investor in EASSy, owning just under 30% of the system’s capacity – equivalent to more than 10Tbps.

8. Why has WIOCC invested in EIG, WACS and SMW5?

WIOCC has invested in the WACS, EIG and SMW5 cables to create a high-capacity ring around Africa and the first truly seamless, high-capacity connectivity between sub-Saharan Africa and Europe. These strategic investments have enabled WIOCC to enhance its east+west coast diversity offerings, and to extend the reach of its seamless regional and international services to more African countries. WIOCC now has the ability to offer carriers and ISPs even higher levels of redundancy at more affordable prices and to deliver reliable, high-speed connectivity all around Africa.

9. What is WIOCC doing to address markets in West Africa?

WIOCC’s investment in WACS, the West African Cable System, gives it the ability to offer connectivity to each of the 15 WACS landing stations:

  • London, UK
  • Highbridge, UK
  • Seixal, Portugal
  • El Goro, Canary Islands
  • Palmarejo, Cape Verde
  • Abidjan, Ivory Coast
  • Accra, Ghana
  • Lome, Togo
  • Lagos, Nigeria
  • Limbe, Cameroon
  • Pointe-Noir, Congo
  • Muanda, DRC
  • Luanda, Angola
  • Swakopmund, Namibia
  • Yzerfontein, S.Africa

Further to this, WIOCC is establishing relationships with in-country carriers in West Africa to offer its customers backhaul and last-mile delivery.

10. What types of products and services does WIOCC offer?

WIOCC offers three types of services – point-to-point connectivity between any locations on its global network, IP Transit and Colocation service for ISPs in Africa.

Global Connectivity:

    • dedicated point-to-point bandwidth (up to STM64) anywhere on WIOCC’s global network:
    • customer sites
    • carrier Points of Presence
    • data centres, internet exchanges & submarine cable landing stations

Carrier IP Transit:

  • Tier-1-grade, wholesale IP connection to the global internet
  • low latency intra-Africa traffic
  • wide range of Committed Information Rates; small capacity increments
  • diversity options
  • offer local Carrier IP Transit services in Johannesburg, Djibouti, Dar es Salaam and Mombasa

Metro Connect:

  • end-to-end managed capacity
  • Ethernet capacities up to and beyond STM64/10G
  • flexible incremental Ethernet upgrade capacity
  • protection & diversity options available
  • can be bundled with ISP Transit service

ISP Transit:

  • Ethernet capacities up to and beyond STM64/10G
  • scalable Ethernet bandwidths
  • extensive public & private peering
  • nearly 60% of traffic on WIOCC’sIP network rides on peers
  • can be bundled with Metro Connect service

Colocation:

  • Shared rack space or dedicated racks/suites to suite customer requirements
  • Simplified interconnection with WIOCC network
11. Apart from capacity, what additional benefits do customers get in purchasing from WIOCC?
  • WIOCC’s one-stop-shop, end-to-end managed service solution: gives customers a single point of contact for all aspects of service delivery from solution design to ordering, provisioning, billing and ongoing management. This minimises the overheads and delays typically experienced when working through multiple suppliers to procure international connectivity
  • WIOCC Customer Champions: a 24/7 customer support capability staffed by WIOCC’s internationally-experienced technical and operations professionals
  • flexible contract terms: WIOCC can structure the purchase to suit customers’ needs, including ‘lease to IRU’ conversions and ‘pay as you grow’ options
12. If my company is looking to invest in the African continent, why should we select WIOCC as our wholesale provider?

WIOCC creates partnerships with its customers to deliver seamless, high-capacity connectivity to Africa, within Africa and from Africa to the rest of the world. Operating exclusively as a wholesaler, it enhances its customers’ offerings to the market through its unique footprint, options for diversity, technical and commercial flexibility and competitive pricing. WIOCC’s coverage is unmatched, extending to 500+ locations in 30 African countries and more than 700 cities in 70 countries globally. Its investments in key submarine systems and access to the largest terrestrial fibre footprint in sub-Saharan Africa underpin its ability to deliver high-performance, reliable, end-to-end connectivity between Africa and the rest of the world. It offers a range of diversity options that enable the most demanding of requirements to be met.

WIOCC understands the needs of carriers and ISPs, creating the two-way dialogue and long-term relationships required to successfully tailor individual customer solutions. It also offers the simple, flexible commercial terms, competitive pricing and excellent customer support demanded by such organisations.