WIOCC, through its Open Access Metro (OAM) division, is driving forward Nigeria’s digital transformation by activating its wholesale Fibre-to-the-X (FTTx) network across Nigeria, partnering with leading technology provider, Adopt NetTech, to implement the cutting-edge Ngage BSS/OSS platform. This strategic collaboration is revolutionising OAM’s network management, integrating zero-touch provisioning and automation capabilities that position OAM at the forefront of the Fibre Network Operator (FNO) market.
Through this partnership, OAM benefits from a fully integrated management platform, combining Business Support Systems (BSS), Operations Support Systems (OSS), Content Management Systems (CMS) and Customer Relationship Management (CRM) tools with its Network Operations Centre (NOC). This unique end-to-end solution is vital in positioning OAM at the forefront of the African Fibre Network Operator (FNO) market, enabling seamless service delivery, zero-touch provisioning and the ability to implement zero-touch suspensions when needed.
The Ngage platform offers automation of key operational processes, such as ISP onboarding, trouble ticketing, invoicing, inventory management, network element integration and billing settlement. Enhanced by over 700 APIs and a robust microservices architecture, Ngage also includes tools like the Wi-Fi audit app, ensuring high-quality service at both installation and during client support interactions. This level of automation is critical for increasing network efficiency, improving visibility and significantly enhancing client experience.
“Partnering with Adopt NetTech allows us to integrate a fully digital, next-generation BSS/OSS platform that sets new standards for operational excellence,” said Giles Marshman, General Manager at OAM. “As one of the few operators offering zero-touch provisioning and automation on this scale, we can offer improved client service while also streamlining operations. This initiative is a key step as we continue to expand across Nigeria and beyond, positioning OAM as the FNO of choice across Africa.”
As OAM scales this solution across multiple markets, the Ngage platform’s flexibility and scalability will play a pivotal role in the company’s growth. Unlike traditional systems, Ngage’s real-time network visibility and automated workflows will help OAM better anticipate and meet growing market demand, thus reinforcing its leadership in Africa’s digital infrastructure.
“We are delighted to work with WIOCC and support OAM’s vision for a more agile, automated FTTx service,” said Ravi Jain C.E.O at Adopt NetTech. “Our Ngage platform is engineered for the next generation of network operations, and its comprehensive feature set enables OAM to deliver exceptional client experiences, stronger network performance and improved security.”
