Department: IT & Systems
Location: Lagos
Job Objective
We are seeking a dynamic and detail-oriented professional to manage change requests, coordinate testing and ensure seamless deployment of updates within a mission-critical software system currently under development. This individual will operate at the intersection of project management, systems analysis and quality assurance, playing a key role in ensuring the platform’s stability, scalability and responsiveness to evolving business needs.
Key Duties & Responsibilities
Change Management
- Receive, assess and prioritise system change and enhancement requests from multiple departments
- Evaluate the business value, technical feasibility and potential impact of each request
- Translate business requirements into clear, actionable documentation for developers
- Maintain a comprehensive change request backlog and communicate status and priorities to stakeholders
Testing & Release Coordination
- Lead and coordinate User Acceptance Testing (UAT) and other pre-release validation activities
- Collaborate with business users and developers to verify the accuracy and completeness of new features and fixes
- Manage issue tracking with suppliers, ensuring bugs are documented, resolved and re-tested
- Oversee or assist in the deployment and redeployment of system updates, ensuring minimal disruption
Project Oversight
- Track development timelines and milestones in collaboration with the external development team.
- Identify and manage risks, flag delays and handle project dependencies
- Ensure all documentation related to system changes and deployments is accurate, up-to-date and accessible
Technical Input
- Maintain a working understanding of the software architecture to guide decision-making and challenge assumptions
- Identify technical risks and potential downstream impacts of proposed changes
- Collaborate with the supplier on technical troubleshooting and solution validation
Minimum Qualifications
- 3-5 years of experience in technical project management, business/system analysis, or software delivery coordination
- Proficiency with project tracking tools such as Jira, Trello, or equivalent
- Solid understanding of software system architecture and design patterns
- Demonstrated ability to draft or review technical documentation, user stories and acceptance criteria
- Strong understanding of the software development lifecycle (SDLC) and modern release pipelines
- Familiarity with API testing tools like Postman and a basic understanding of HTTP request/response mechanics
- Experience in coordinating and executing UAT and manual testing processes
- Proven ability to collaborate across technical and non-technical teams
- Excellent communication skills with the ability to translate complex technical concepts into clear, actionable insights for diverse stakeholders
Preferred Qualification
- Strong problem-solving capabilities with the ability to adapt in a fast-paced, collaborative environment
- Highly organised, detail-oriented and proactive, with a strong sense of ownership and the ability to contribute hands-on when required
Attributes
- Client focused, relationship builder
- Integrity, honesty with high ethical standards
- Boundless, passionate and flexible
- Personnel excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Excellent English written and verbal communication skills
- Passion for technology and innovation
- Ability to work under pressure, multi-task and think creatively
- Efficient time management, fast learner in a fast-paced dynamic environment
- Willingness to mentor, coach and train others
How to apply
Interested candidates are encouraged to apply by submitting their updated CV including three referees. The deadline for application is on or before 12 May 2025. Applications should be sent to [email protected] indicating the job position in the Subject Line.
