Department: Regional Operations
Location: Kinshasa
Job Objective
Provide field support, resolve incidents and assigned problems. Install, maintain and manage network and facilities equipment for WIOCC Group companies, including Open Access Technical Services (OATS) and clients.
Key Duties & Responsibilities
- 24/7 field assistance, on-call, out of hours and night/weekend / public holidays working as required
- Proactive monitoring of equipment & facilities
- Network installation, testing & commissioning, bringing into service, integration
- Cross-connects, jumping, patching copper and fibre
- Maintain records, inventory and spares
- Receive equipment, bench test, storage and RMA return handling
- Incident and problem resolution as directed by NOC / TAC / NMC / GCC
- Work with and assist in managing contractors and vendors
- Assist service managers as directed, including client and supplier meetings
- Assist with technical shareholder support/shareholder consultancy and sales support
- Assist with network quality and performance management
- Creation of ad hoc reports as needed
- Assist other departments and projects as requested by the Programme Manager
- Drive company vehicles as required, travel as required, including to Africa, the EU and the UK
- Assist Sales and local OADC team as required
- Adhere to all company policies and procedures
Minimum Qualification
Maths & school leavers certificate or equivalent
English & French C2 proficiency for understanding, spoken and written communications
Portuguese, Spanish and/or Italian desirable
Technical certifications, i.e. CCNA or equivalent field experience (desirable)
Valid full driver’s license
Experience & Skills:
- Good communications and soft skills, including the ability to follow instructions
- Must use systems effectively to record information accurately and concisely in a timely manner
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
- Use of tools and test equipment, including OLT, OTDR, OSA, Ethernet/OTN testers, splice machine
Attributes
- Client focused
- Integrity, honest with high ethical standards
- Boundless, passionate and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork
- Good English & French language communicator
- Ability to quickly learn from other team members and prepared to self-study
- Punctual and reliable
How to apply
Interested candidates are encouraged to apply by submitting their updated CV including three referees. The deadline for application is on or before 13 June 2025. Applications should be sent to [email protected] indicating the job position in the Subject Line.
