Department: Engineering
Location: Johannesburg
Job Objective
Proactively manage WIOCC’s Global Network (subsea & terrestrial) to meet quality and performance levels, resolve incidents and problems and network administration for the SLTE network.
Key Duties & Responsibilities
- Proactive management of the subsea and terrestrial optical network, resolve incidents and problems, improve performance objectives, manage DCN security and environmental systems
- Operate & utilise Wet Plant supervisory systems in applying fault isolation techniques and standard diagnostic procedures to isolate and resolve equipment and circuit problems
- Coordinate the turn-up, integration & upgrades of SLTE while ensuring proper functioning of the Wet Plant supervisory systems
- Manage and build strong partnerships with CLS / DC Engineers, Cable System Owners, Cable System Suppliers and SLTE Vendors
- Coordinate together with the CLS / DC staff, daily, weekly and monthly routine maintenance procedures on Rectifiers, Batteries, GENSET and the status of calibration of optical test equipment
- SLTE Network Administration and SLTE DCN monitoring & maintenance
- Technical planning of Planned Engineering Works and management through Change Management
- Develop systems & tools to automate real-time monitoring of optical network performance metrics for network performance management
- Network release; accept new and changed network from Engineering through Projects
- Mentorship & training of the Operations team on technical competency
- Adhere to, lead compliance with, and assist in developing company policies and procedures
- Collaborate with other departments and lead and report on projects as requested by the Project Office
- Proactively contribute to Network Operations’ documentation & process automation as these evolve to align with clients’ SLAs
- Provide Tier-III core network support to NOC, TAC & OATS Clients’ networks and lead SLTE & transport network equipment vendor escalations
- Use B/OSS tools effectively to record information accurately and concisely in a timely manner
- Provide NOC Disaster Recovery capability
Minimum Qualifications
- Bachelor’s Degree in Electrical / Electronics / Communications Engineering or extensive work experience in a related field
- Technical achievements in any or a combination of Optical Networking, Subsea cable systems and IP Networking
Experience & Skills:
- Requires a minimum of 3 years’ technical experience in the telecom industry, including experience as NMC / NOC / TAC Engineer, managing SLTE network and/or terrestrial DWDM transport network
- Extensive experience with Network Management Systems for optical network & IP network e.g., Huawei U2000, Infinera TNMS, Ciena MCP, ASN SN10, Tejas NMS/EMS, Cacti, PRTG etc.
- Technical experience in O&M of optical transmission equipment from leading vendors, e.g., Infinera, Ciena, Huawei, ADVA, Tejas, etc.
- Experience with optical test equipment (OSA, OTDR, BERT, C-OTDR), optical network KPIS (OSNR, Q-Factor) and photonic layer management (C-Band spectrum)
- Knowledge of DCN operations, management & network security
- Knowledge of DWDM / SDH / OTN / Data (Ethernet, IP/MPLS) communications protocols
- Knowledge of subsea repair operations, procedures and proactive monitoring of cable routes
- Ability to collaborate with multiple vendors & stakeholders and, articulate & present key information through Technical Report Writing
- Expert knowledge of at least one trouble ticket system; NetSuite is desirable
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment involving live customer traffic & maintenance windows
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Excellent English language communicator with a natural aptitude for dealing with people
- Excellent network diagnostic and problem-solving skills
- Willing to work on a 24/7 shift, including nights, weekends and public holidays / on-call as required
How to apply
Interested candidates are encouraged to apply by submitting their updated CV including three referees. The deadline for application is on or before 21 May 2025. Applications should be sent to [email protected] indicating the job position in the Subject Line.
