Department: Operations
Location: Lagos
Job Objective
Proactively manage WIOCC’s Global Network (terrestrial & subsea) to meet quality and performance levels, resolve incidents and problems and network administration for the SLTE network.
Key Duties & Responsibilities
- Implement robust shift management models driven by high levels of team productivity and collaboration with internal & external stakeholders, within the NMC team, in consistently delivering across all three (3) portfolios – terrestrial, subsea and OADC CLS support
- Act as duty manager when the NMC Manager is not available
- Implement NMC’s capability development initiatives – vendor training, in-house training of Operations’ teams
- Influence cross-function and supplier/partner collaborations in consistently delivering on client satisfaction – acceptance of network builds, changes and upgrades
- Plan and implement required network changes for continual service improvement
- Implement adherence to Network Acceptance standards and the Change Management process
- Manage and build strong partnerships with Suppliers and Equipment Vendors
- Technical planning of Planned Engineering Works and management through Change Management
- Champion automation and tooling of Performance Management of the global core transport & SLTE networks
- Support Vendor engagements in the release of new SW on the network
- Mentorship & training of the Operations team on technical competency
- Adhere to, lead compliance with, and assist in developing company policies and procedures
- Collaborate with other departments and lead and report on projects as requested by the Project Office
- Proactively contribute to Network Operations’ documentation & process automation as these evolve to align with clients’ SLAs
- Provide Tier-III core network support to NOC, TAC & OATS Clients’ networks, and lead SLTE & terrestrial network equipment vendor escalations
- Use B/OSS tools effectively to record information accurately and concisely in a timely manner
- Provide NOC Disaster Recovery capability
Minimum Qualifications
- Bachelor’s Degree in Electrical / Electronics / Communications Engineering or extensive work experience in a related field
- Technical achievements in any or a combination of Optical Networking, Subsea cable systems and IP Networking
Experience & Skills:
- Minimum of 5 years’ experience leading Technical Support teams in the telecom industry
- Requires a minimum of 10 years’ technical experience in the telecom industry, including experience as NMC / NOC / TAC Engineer, managing SLTE network and/or terrestrial DWDM transport network
- Extensive experience with Network Management Systems for optical network & IP network e.g., Huawei U2000, Infinera DNA, Ciena MCP / One Control, ASN SN10, Tejas NMS/EMS, Cacti, PRTG etc.
- Technical experience in supporting optical transmission equipment from leading vendors, e.g., Infinera, Ciena, Huawei, ADVA, Tejas, etc.
- Experience with optical test equipment (OSA, C-OTDR, OTDR, BERT), optical network KPIS (OSNR, Q-Factor) and photonic layer management (C-Band spectrum)
- Knowledge of DCN operations, management & network security
- Knowledge of DWDM / SDH / OTN / Data (Ethernet, IP/MPLS) communications protocols
- Ability to collaborate with multiple vendors & stakeholders and articulate & present key information through Technical Report Writing
- Expert knowledge of at least one trouble ticket system; NetSuite is desirable
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment involving live customer traffic & maintenance windows
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Excellent English language communicator with a natural aptitude for dealing with people
- Excellent network diagnostic and problem-solving skills
- Willing to work on a 24/7 shift, including nights, weekends and public holidays / on-call as required
How to apply
Interested candidates are encouraged to apply by submitting their updated CV including three referees. The deadline for application is on or before 21 May 2025. Applications should be sent to [email protected] indicating the job position in the Subject Line.
