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Client Services
Understanding the needs of cloud operators, content providers, fixed and mobile telcos, ISPs and other operators is paramount for a wholesale carrier, which is why connecting through us means more than just purchasing capacity.
24 x 7 x 365 support from our client champions in Kenya, South Africa and Nigeria
Service and Support
Service Delivery Management
WIOCC connectivity solutions are delivered by the WIOCC Service Delivery team. An allocated individual from the team manages delivery of each client’s order, ensuring all required services are provisioned, activated and tested, ready for handover to the client by the agreed Ready For Service date.
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Network Operations Centre
WIOCC connectivity solutions are managed by the WIOCC Network Operations Centre (NOC) team, who operate 24 hours a day, 365 days of the year. They are WIOCC clients’ single point of contact – staffed by expert NOC engineers who provide service support and operate the WIOCC global network.
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Technical Assistance Centre
The WIOCC Technical Assistance Centre (TAC) team provides second-level technical support for WIOCC clients, ensuring any technical issues are resolved during design, provisioning and in-life service. The team also manages post-sales support from third-party suppliers, ensuring the services from them deliver the highest levels of satisfaction for WIOCC clients.
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Client Service Management
The Client Service Management (CSM) Team establishes and maintains excellent service-based business relationships with our clients. They serve as a management escalation support for any concerns or issues clients may have throughout their services' life cycle and ensure clients are delighted with the overall support that WIOCC provides.
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Solutions and Services
Premium Tailored Offerings
We understand that clients are all individual and that finding bespoke solutions for each depends on building long-term relationships.
