Department: Regional Operations
Location: Johannesburg
Job Objective
Provide pre-sales technical support to clients and the sales, bid and commercial teams. Review client needs and design end-to-end optimised technical and commercial solutions. Ensure technical, capacity and inventory feasibility, to meet service level agreements, timescales and budget.
Key Duties & Responsibilities
- Provide technical pre-sales support for the sales and provisioning processes
- Design technical solutions, including creating internal and client-facing technical documentation
- Identify solution concerns, issues and contractual challenges and mitigate appropriately
- Develop technical product descriptions, architectures and functionality documentation
- Develop, implement and operationalise standards and processes for solution planning and design
- Support with new product development
- Partner with internal teams to create detailed custom solutions focusing on technical capability, fulfilment, assurance and billing.
- Improve the efficiency of solution development
- Assist with the creation of ad hoc reports as needed
- Assist in producing technical drawings and documentation
- Assist in auditing and maintaining database records and information
- Actively use and ensure data integrity on OSS/BSS systems
Minimum Qualification
- Bachelor’s degree (or equivalent) in a related field
Minimum Experience & Skills:
- Minimum of 8 years’ technical experience in the telecom industry with at least 5 years in a solutions architect or similar role
- Expert knowledge in service delivery, sales support, network infrastructure and operations support or similar fields
- Intermediate knowledge of Transmission (DWDM, OTN, SDH), IP (Peering, IP Transit, Layer 2/3 services), Fibre, Colocation and Subsea networks
- Expert knowledge and experience in GIS systems
- Experience with product and technology development cycle, including technical product development and fulfilment, assurance and billing procedures
- Expert capability in developing solution options in order to identify all impacts and costs related to the recommended solution
- Effective and excellent written and verbal communication skills evidenced by previous work history and accomplishments
- Expert in Microsoft Visio, Microsoft Word, Microsoft Excel, Microsoft Powerpoint
- Excellent communications and presentation skills, including the ability to summarise, drive clarity and concisely share key project information to all levels of the organisation
- Demonstrate ability to manage multiple priorities, set direction and solve problems in a fast-paced environment
- Willing to work outside of normal office hours (to assist clients)
Preferred Experience & Skills
- Experience in a network engineering role focused on the design and planning of Transmission or IP networks
- Proven track record of developing and designing complex solutions
- Knowledge of competitive landscape with respect to product and service offerings for connectivity solutions
Attributes
- Client-focused, relationship builder
- Integrity, honest with high ethical standards, boundless, passionate and flexible
- Personnel excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Good English language communicator with a natural aptitude for dealing with people
- Excellent network diagnostic skills
How to apply
Interested candidates are encouraged to apply by submitting their updated CV including three referees. The deadline for application is on or before 16 June 2025. Applications should be sent to [email protected] indicating the job position and the location in the Subject Line.
