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Department: Field Engineering
Reporting Line: Field Team Leader
Job Objective
Provide field/sales support, resolve incidents and assigned problems, install, maintain and manage network equipment.
Key Duties & Responsibilities:
- 1st Level 24/7 field support, escalation / on-call
- Proactive monitoring of equipment & facilities
- Network installation, testing & commissioning, bringing into service, integration
- Cross connects & jumping
- Maintain records, inventory and spares
- Receive equipment, bench test, storage and RMA return handling
- Incident and problem resolution as directed by NOC / TAC
- Provide Service Desk / NOC / NMC cover during an Emergency / Disaster Recovery event
- Assist Service Manager as directed
- Assist with technical shareholder support / shareholder consultancy and sales support
- Assist with network equipment vendor management
- Assist with network quality and performance management
- Assist with creation of ad hoc reports as needed
- Assist other departments and lead and report on projects as requested by the Programme Manager
- Adhere to all company policies and procedures
- Provide both pre-sales and post-sales support to the client for good client management and retention
- Make technical presentations and demonstrations to the WIOCC clients
- Provide training and product support for the technical teams
- Implementation of agreed sales strategies in the market of DRC
Minimum Qualifications:
- Bachelor’s degree (or equivalent work experience) in a technical field
- Technical certifications CCNA or JNCIA (desirable) or equivalent
- Integration of OTN/DWDM education, certifications, practical experience and technical competencies
- Qualifications in Sales will be an added advantage
Experience & Skills
- Requires technical experience in telecom industry including data center installations
- Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
- Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks, Ciena, Infinera etc
- Experience working with AC and DC power as well as PSU/rectifier units
- Ability to share knowledge and coach other members
- Effective written and verbal communications skills
- Excellent communications and soft skills, including ability to listen to and summarise and concisely share key information with clients
- Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
- Demonstrate technical knowledge in telecommunications with commercial acumen
- Demonstrate a clear sense of urgency and respond to client requests in a timely and accurate fashion
- Willingness to travel extensively within Central African countries to work in a global team of professionals
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Good English language communicator with a natural aptitude for dealing with people
- Excellent network diagnostic and problem-solving skills
How to Apply
Qualified candidates are encouraged to apply by submitting their updated CV including three referees. Deadline for the application is 03 May 2024. Applications should be sent to applications@wiocc.net indicating the job position in the subject line
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